Fernwartung

Sollten Sie einmal Probleme haben, können wir Ihnen mit unserem Fernwartungsmodul behilflich sein.
Klicken Sie einfach den folgenden Link an und wählen Sie "ausführen".
Damit akzeptieren Sie die Nutzungsbedingungen für die Fernwartungssoftware, wie Sie sie hier nachlesen können: 
teamviewer-logo.png
TeamViewer.png

Bedienung

Nachdem Sie TeamViewer herunter geladen haben, starten Sie das Programm.

Dieser Dialog erscheint. Er enthält Ihre ID und das dazugehörige Kennwort.

Teilen Sie dem telefonischen Support sowohl ID als auch Passwort mit.
Mit diesen Daten kann unsere Support-Abteilung auf Ihren Computer zugreifen und mit Ihnen zusammen Probleme behandeln oder Vorgehensweisen demonstrieren.

Sie sehen immer was wir auf Ihrem Rechner tun.

Nach Beendigung der Sitzung haben wir keinen Zugriff mehr auf Ihren Rechner oder Ihre Daten. Das Kennwort wird bei jedem Neustart von TeamViewer neu vergeben. Ein Zugriff auf Ihren Rechner ist somit nur mit Ihrer Genehmigung möglich.

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Weitere Informationen
J! InfoRequestSessionProfileQueries81Log2
35.866MBMemory Usage1.01sRequest Duration
Joomla! Version5.2.4
PHP Version8.2.28
Identityguest
Response200
Templateshaper_helix3
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gtag
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  • afterInitialise (15.59MB) (347ms)
  • afterRoute (1.65MB) (51.06ms)
  • beforeRenderComponent com_sppagebuilder (48.65KB) (4.68ms)
  • Before Access::preloadComponents (all components) (1.16MB) (21.39ms)
  • After Access::preloadComponents (all components) (129.59KB) (4.45ms)
  • Before Access::getAssetRules (id:679 name:com_sppagebuilder) (1.27KB) (21μs)
  • After Access::getAssetRules (id:679 name:com_sppagebuilder) (25.12KB) (938μs)
  • Before Access::preloadPermissions (com_sppagebuilder) (5.47MB) (131ms)
  • After Access::preloadPermissions (com_sppagebuilder) (16.63KB) (2.74ms)
  • afterRenderComponent com_sppagebuilder (1.8MB) (140ms)
  • afterDispatch (166.95KB) (5.99ms)
  • beforeRenderRawModule mod_custom (Produktbild) (3.54MB) (49.49ms)
  • afterRenderRawModule mod_custom (Produktbild) (39.38KB) (7.54ms)
  • beforeRenderModule mod_custom (Produktbild) (720B) (17μs)
  • afterRenderModule mod_custom (Produktbild) (25.91KB) (2.9ms)
  • beforeRenderRawModule mod_custom (Supportbild) (12.04KB) (2.72ms)
  • afterRenderRawModule mod_custom (Supportbild) (1.73KB) (347μs)
  • beforeRenderModule mod_custom (Supportbild) (720B) (8μs)
  • afterRenderModule mod_custom (Supportbild) (2.69KB) (356μs)
  • beforeRenderRawModule mod_login (Login) (13.05KB) (2.58ms)
  • afterRenderRawModule mod_login (Login) (427.2KB) (18.65ms)
  • beforeRenderModule mod_login (Login) (704B) (14μs)
  • afterRenderModule mod_login (Login) (4.31KB) (446μs)
  • beforeRenderRawModule mod_menu (SideMenu) (92.22KB) (20.95ms)
  • afterRenderRawModule mod_menu (SideMenu) (140.18KB) (9.45ms)
  • beforeRenderModule mod_menu (SideMenu) (704B) (10μs)
  • afterRenderModule mod_menu (SideMenu) (5.63KB) (430μs)
  • beforeRenderRawModule mod_custom (Fernwartung) (2.18KB) (90μs)
  • afterRenderRawModule mod_custom (Fernwartung) (976B) (325μs)
  • beforeRenderModule mod_custom (Fernwartung) (720B) (7μs)
  • afterRenderModule mod_custom (Fernwartung) (2.75KB) (327μs)
  • beforeRenderRawModule mod_custom (Familienfreundliche Unternehmen) (408B) (61μs)
  • afterRenderRawModule mod_custom (Familienfreundliche Unternehmen) (2.22KB) (318μs)
  • beforeRenderModule mod_custom (Familienfreundliche Unternehmen) (736B) (8μs)
  • afterRenderModule mod_custom (Familienfreundliche Unternehmen) (3.02KB) (372μs)
  • beforeRenderRawModule mod_custom (Zertifizierung) (232B) (77μs)
  • afterRenderRawModule mod_custom (Zertifizierung) (976B) (333μs)
  • beforeRenderModule mod_custom (Zertifizierung) (720B) (7μs)
  • afterRenderModule mod_custom (Zertifizierung) (2.59KB) (385μs)
  • beforeRenderRawModule mod_sppagebuilder (KontaktTop) (272B) (121μs)
  • beforeRenderRawModule mod_search (Suchbox) (417.27KB) (53.31ms)
  • afterRenderRawModule mod_search (Suchbox) (19.11KB) (3.73ms)
  • beforeRenderModule mod_search (Suchbox) (704B) (7μs)
  • afterRenderModule mod_search (Suchbox) (3.13KB) (359μs)
  • afterRenderRawModule mod_sppagebuilder (KontaktTop) (56.18KB) (1.46ms)
  • beforeRenderModule mod_sppagebuilder (KontaktTop) (720B) (6μs)
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  • afterRender (818.73KB) (61.83ms)
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    347ms
    1 x afterRenderComponent com_sppagebuilder (1.8MB) (13.82%)
    140ms
    1 x Before Access::preloadPermissions (com_sppagebuilder) (5.47MB) (12.98%)
    131ms
    1 x afterRender (818.73KB) (6.11%)
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    1 x afterLoad (3.71MB) (5.96%)
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    1 x afterRoute (1.65MB) (5.04%)
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    1 x beforeRenderRawModule mod_custom (Produktbild) (3.54MB) (4.89%)
    49.49ms
    1 x Before Access::preloadComponents (all components) (1.16MB) (2.11%)
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    1 x afterRenderRawModule mod_menu (SideMenu) (140.18KB) (0.93%)
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    1 x afterRenderRawModule mod_custom (Produktbild) (39.38KB) (0.74%)
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    1 x afterDispatch (166.95KB) (0.59%)
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    1 x beforeRenderComponent com_sppagebuilder (48.65KB) (0.46%)
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    1 x After Access::preloadComponents (all components) (129.59KB) (0.44%)
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    1 x afterRenderRawModule mod_search (Suchbox) (19.11KB) (0.37%)
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    1 x afterRenderModule mod_custom (Produktbild) (25.91KB) (0.29%)
    2.90ms
    1 x After Access::preloadPermissions (com_sppagebuilder) (16.63KB) (0.27%)
    2.74ms
    1 x beforeRenderRawModule mod_custom (Supportbild) (12.04KB) (0.27%)
    2.72ms
    1 x beforeRenderRawModule mod_login (Login) (13.05KB) (0.25%)
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    1 x afterRenderRawModule mod_sppagebuilder (KontaktTop) (56.18KB) (0.14%)
    1.46ms
    1 x After Access::getAssetRules (id:679 name:com_sppagebuilder) (25.12KB) (0.09%)
    938μs
    1 x afterRenderModule mod_sppagebuilder (KontaktTop) (21.73KB) (0.09%)
    864μs
    1 x afterRenderModule mod_login (Login) (4.31KB) (0.04%)
    446μs
    1 x afterRenderModule mod_menu (SideMenu) (5.63KB) (0.04%)
    430μs
    1 x afterRenderModule mod_custom (Zertifizierung) (2.59KB) (0.04%)
    385μs
    1 x afterRenderModule mod_custom (Familienfreundliche Unternehmen) (3.02KB) (0.04%)
    372μs
    1 x afterRenderModule mod_search (Suchbox) (3.13KB) (0.04%)
    359μs
    1 x afterRenderModule mod_custom (Supportbild) (2.69KB) (0.04%)
    356μs
    1 x afterRenderRawModule mod_custom (Supportbild) (1.73KB) (0.03%)
    347μs
    1 x afterRenderRawModule mod_custom (Zertifizierung) (976B) (0.03%)
    333μs
    1 x afterRenderModule mod_custom (Fernwartung) (2.75KB) (0.03%)
    327μs
    1 x afterRenderRawModule mod_custom (Fernwartung) (976B) (0.03%)
    325μs
    1 x afterRenderRawModule mod_custom (Familienfreundliche Unternehmen) (2.22KB) (0.03%)
    318μs
    1 x beforeRenderRawModule mod_sppagebuilder (KontaktTop) (272B) (0.01%)
    121μs
    1 x beforeRenderRawModule mod_custom (Fernwartung) (2.18KB) (0.01%)
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    1 x beforeRenderRawModule mod_custom (Zertifizierung) (232B) (0.01%)
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    1 x beforeRenderRawModule mod_custom (Familienfreundliche Unternehmen) (408B) (0.01%)
    61μs
    1 x Before Access::getAssetRules (id:679 name:com_sppagebuilder) (1.27KB) (0%)
    21μs
    1 x beforeRenderModule mod_custom (Produktbild) (720B) (0%)
    17μs
    1 x beforeRenderModule mod_login (Login) (704B) (0%)
    14μs
    1 x beforeRenderModule mod_menu (SideMenu) (704B) (0%)
    10μs
    1 x beforeRenderModule mod_custom (Supportbild) (720B) (0%)
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    1 x beforeRenderModule mod_custom (Familienfreundliche Unternehmen) (736B) (0%)
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    1 x beforeRenderModule mod_custom (Fernwartung) (720B) (0%)
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    1 x beforeRenderModule mod_custom (Zertifizierung) (720B) (0%)
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    1 x beforeRenderModule mod_search (Suchbox) (704B) (0%)
    7μs
    1 x beforeRenderModule mod_sppagebuilder (KontaktTop) (720B) (0%)
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81 statements were executed, 46 of which were duplicates, 35 unique127ms624.43KB
UniquesDuplicates 1Duplicates 2Duplicates 3Duplicates 4Duplicates 5Duplicates 6Duplicates 7Duplicates 8Duplicates 9Duplicates 10Duplicates 11Duplicates 12
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  • SELECT `a`.`name`,`a`.`css_path` FROM `cto_sppagebuilder_assets` AS `a` WHERE `a`.`published` = 1893μs576B/components/com_sppagebuilder/helpers/helper.php:1809Copy
  • SELECT e.manifest_cache,`e`.`manifest_cache` FROM `cto_extensions` AS `e` WHERE `e`.`element` = 'com_sppagebuilder'1.01ms592B/components/com_sppagebuilder/helpers/helper.php:1780Copy
  • SELECT e.manifest_cache,`e`.`manifest_cache` FROM `cto_extensions` AS `e` WHERE `e`.`element` = 'com_sppagebuilder'1.04ms592B/components/com_sppagebuilder/helpers/helper.php:1780Copy
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  • SELECT `template` FROM `cto_template_styles` WHERE `client_id` = 0 AND `home` = 11.09ms536B/components/com_sppagebuilder/builder/classes/base.php:87Copy
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  • SELECT alias, id FROM cto_jdownloads_categories WHERE id > 1 ORDER BY `id`1.31ms832B/components/com_jdownloads/src/Helper/LegacyRouter.php:75Copy
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  • SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params FROM cto_modules AS m WHERE m.published = 1 AND m.id = 113 AND m.id = 113 AND (m.publish_up IS NULL OR m.publish_up = '0000-00-00 00:00:00' OR m.publish_up <= '2025-04-07 07:44:42') AND (m.publish_down IS NULL OR m.publish_down = '0000-00-00 00:00:00' OR m.publish_down >= '2025-04-07 07:44:42') AND m.access IN (1,5) AND m.client_id = 0 ORDER BY position, ordering1.2ms896B/plugins/system/helix3/core/classes/menu.php:605Copy
  • SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params FROM cto_modules AS m WHERE m.published = 1 AND m.id = 16 AND m.id = 16 AND (m.publish_up IS NULL OR m.publish_up = '0000-00-00 00:00:00' OR m.publish_up <= '2025-04-07 07:44:42') AND (m.publish_down IS NULL OR m.publish_down = '0000-00-00 00:00:00' OR m.publish_down >= '2025-04-07 07:44:42') AND m.access IN (1,5) AND m.client_id = 0 ORDER BY position, ordering1.15ms896B/plugins/system/helix3/core/classes/menu.php:605Copy
  • SELECT `m`.`id`,`m`.`title`,`m`.`module`,`m`.`position`,`m`.`content`,`m`.`showtitle`,`m`.`params`,`mm`.`menuid` FROM `cto_modules` AS `m` LEFT JOIN `cto_modules_menu` AS `mm` ON `mm`.`moduleid` = `m`.`id` LEFT JOIN `cto_extensions` AS `e` ON `e`.`element` = `m`.`module` AND `e`.`client_id` = `m`.`client_id` WHERE ( ( (`m`.`published` = 1 AND `e`.`enabled` = 1 AND `m`.`client_id` = :clientId AND `m`.`access` IN (:preparedArray1,:preparedArray2)) AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= :publishUp)) AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= :publishDown)) AND (`mm`.`menuid` = :itemId OR `mm`.`menuid` <= 0) ORDER BY `m`.`position`,`m`.`ordering`2.29ms2.06KBParams/libraries/src/Cache/Controller/CallbackController.php:51Copy
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  • SELECT e.manifest_cache,`e`.`manifest_cache` FROM `cto_extensions` AS `e` WHERE `e`.`element` = 'com_sppagebuilder'1.46ms592B/components/com_sppagebuilder/helpers/helper.php:1780Copy
  • SELECT `template` FROM `cto_template_styles` WHERE `client_id` = 0 AND `home` = 11.16ms536B/components/com_sppagebuilder/builder/classes/base.php:87Copy
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  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `cto_scheduler_tasks` AS `a` WHERE `a`.`state` = 11.24ms1.37KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:517Copy
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  • SELECT `session_id` FROM `cto_session` WHERE `session_id` = ?1.3ms1KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:277Copy
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  • warningassets - No asset found for com_sppagebuilder.page.27, falling back to com_sppagebuilder
  • warningassets - No asset found for com_sppagebuilder.page.27, falling back to com_sppagebuilder